Geek Squad Agent (Retail Store)
Company: Best Buy
Location: Carlsbad
Posted on: October 30, 2025
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Job Description:
Job Description As a Geek Squad Agent, you’ll be the first point
of contact for people seeking technology support, knowledge and
solutions for computers and other devices at our local Best Buy
store. We’ll provide the training and resources you need to assess
customers’ needs, perform basic services and partner with other
agents as needed on more complex repairs. If family and friends go
to you with their tech questions, this might be the perfect role
for you. What you’ll do Provide positive, timely service to
customers during the check-in and checkout process Understand
technology issues by asking questions, listening, asking follow-up
questions, taking detailed notes and providing accurate time
estimates for next steps Help customers set up new devices and
provide advice on whether to repair or replace old devices Monitor
service queues and provide accurate status updates to customers
Maintain knowledge and skillsets through certified training courses
Clearly communicate and partner with fellow agents Basic
qualifications 3 months of experience working in retail or customer
service Ability to work a flexible schedule, including holidays,
nights and weekends Preferred qualifications Passion for technology
and desire to solve problems Ability to adapt and learn new skills
in a fast-paced industry What’s in it for you We’re committed to
helping our people thrive at work and at home. We offer generous
benefits that address your total well-being and provide support as
you need it, especially key moments in your life. Our benefits
include: Competitive pay Generous employee discount Financial
savings and retirement resources Support for your physical and
mental well-being About us As part of the Best Buy team, you’ll
help us fulfill our purpose to enrich lives through technology. We
bring that to life every day by humanizing and personalizing tech
solutions for every stage of life — in our stores, online and in
customers’ homes. Our culture is built on deeply supporting and
valuing our amazing employees who make it all possible. We’re
committed to being a great place to work, where you can unlock
unique career possibilities. Above all, we aim to provide a place
where you can bring your full, authentic self to work now and into
the future. Tomorrow works here.™ Best Buy is an equal opportunity
employer. Application deadline: Minimum of 5 days from the posting
date. You can find that date above the job title at the top of the
page. Position Type: Part timePandoLogic. Keywords: Electrical
Appliance Service Technician, Location: Carlsbad, TX - 76934
Keywords: Best Buy, Carlsbad , Geek Squad Agent (Retail Store), Customer Service & Call Center , Carlsbad, California
