Program Supervisor III
Company: Volunteers of America Los Angeles
Location: Pomona
Posted on: April 1, 2026
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Job Description:
About Us: VOALA Helping Our Most Vulnerable Change Their Life
Stories Volunteers of America Los Angeles is a non-profit human
services organization committed to serving people in need,
strengthening families, and building communities. VOALA provides a
variety of social services to Los Angeles area communities such as
Head Start programs, Upward Bound college prep programs, veterans?
services, homeless shelters, low-income housing program as well as
drug and alcohol rehabilitation. Learn more at www.voala.org . PAY
RATE: $31.35- $33 Per Hour BENEFITS: VOALA offers competitive
medical, dental, vision and retirement benefits JOB SUMMARY AND
PURPOSE The Program Supervisor III provides experience-based
competencies and administrative assistance to further efforts of
the program staff to fulfill the contracted goals and objectives.
Operations supervisor for larger program, program serving clients
with multiple co-morbidities, or program providing multiple
services, that may have multiple sites. Program leaders are
responsible to meet all program contractual daily Key Performance
Indicators including daily program numbers, data quality input,
note taking, exits indicators and services provided. DUTIES AND
RESPONSIBILITIES Achieve grant objectives by supervising the
program staff, providing expertise, and monitoring service
delivery, while providing information to the Director, highlighting
progress in reaching goals; Provide direct supervision of
professional and operational staff Spend the majority of time (50%
or more) achieving organizational objectives through the
coordinated achievements of subordinate staff; Advisor and mentor
to staff, while performing organizational tasks; Analyzes and
resolves problems, interprets policy, demonstrates solid subject
matter knowledge; Conducts weekly case conferencing and monthly
case files audits with staff to assist participant progress, and
assure records are complete and accurate; Monitor program
compliance to VOALA policies and required procedures; maintains
documentation of all program procedures; Assist Director with
implementing policies, procedures and forms that facilitate the
effective operation of intensive case management and delivery of
high-quality services ? train and mentor staff; Steward of program
assets and budget, oversees asset protection measures; Coordinate
outreach and collaboration efforts with community partners and
stakeholders; Other duties as assigned. ESSENTIAL DUTIES: Services
for this position must be provided on-site. As a result, the
positions supervised by this job description are on-site, and
supervisors / managers / leaders must be on site to provide proper
direction and oversight. PROGRAM OPERATIONS: Responsible for
day-to-day Program efforts, providing guidance and supervision for
staff, budget oversight, project timelines, and anticipated
outcomes; Effectively plans workload of subordinate individuals and
programs; budgets, deploys, and organizes resources. RECORD AND
TRACK SERVICES: Keep and maintain appropriate records of all
services provided to clients, in both hard (paper) and soft
(electronic) files, ensuring records are accurate and matching;
report regularly to Director progress of project timelines.
COORDINATION OF SERVICES: Collaborates with other service providers
to link various programs to community resources and supportive
services. FUNDER FOCUS: Keep comprehensive records of compliance
with Funder and Regulatory requirements. TRAINING AND MENTORING:
Responsible for case management team?s development through:
training, policy and procedure, structured supervision, and
learning collaboratives CHANGE LEADERSHIP: Identifies better,
faster, more efficient ways to achieve the program goals and
objectives. Community Outreach. Other duties as required and may be
subject to change MANDATED REPORTER As service providers to the
underprivileged and vulnerable in our community, all employees are
considered Mandated Reporters, and must report any instance of
physical or sexual abuse to proper authorities. Qualifications
REQUIREMENTS: Must be able to pass a fingerprint clearance,
background check, including criminal history, personal references,
employment and education verifications Ability to perform under
circumstances of possible emotional stress and conflicts dealing
with difficult, uncooperative, and potentially aggressive clients
as VOALA serves the neediest of the needy in our programs which may
include clients with homelessness, mental-illness, substance abuse,
recently released from incarceration and other challenges.
EDUCATION: Associate?s degree or a combination of relevant
education and experience (2 years). EXPERIENCE: One year of
post-graduate work in Social Services (3 years total experience if
no degree) 18 Months of supervisory experience in a social services
organization (leading programs, projects, or staff) PREFERRED
QUALIFICATIONS: Master of Social Work or discipline related to
Program services Prior experience as a supervisor or team leader
managing (10) or more individuals Experience with managing public
contacts (e.g. HUD ESG, SAMHSA) Experience with report development
for public funders Knowledge about community resources Experience
with HMIS and other relevant databases used by partner service
providers Ability to work with people from various backgrounds
and/or limited English capabilities Volunteers of America is an
Equal Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable
federal, state, or local law. This employer participates in
E-Verify as required by the federal government and will provide the
federal government with your Form I-9 information to confirm that
you are authorized to work in the U.S. If E-Verify cannot confirm
that you are authorized to work, this employer is required to give
you written instructions and an opportunity to contact Department
of Homeland Security (DHS) or Social Security Administration (SSA)
so you can begin to resolve the issue before the employer can take
any action against you, including terminating your employment.
Keywords: Volunteers of America Los Angeles, Carlsbad , Program Supervisor III, Healthcare , Pomona, California
