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Hotel Operations Manager

Company: Excel Hotel Group
Location: Carlsbad
Posted on: November 18, 2023

Job Description:


  • 401(k) matching
  • Health insurance
  • Paid time off

    Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.
    Job SummaryWe are looking for a Operations Manager to manage our Front Desk and Rooms department. You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As an Operations Manager you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities

    • Ensure front desk is tidy and has all necessary material
    • Train, supervise and front office staff
    • Assist with breakfast as needed
    • Assist in Housekeeping as needed, act as relief housekeeping supervisor
    • Schedule shifts
    • Ensure timely and accurate customer service
    • Handle complaints and specific customers requests
    • Troubleshoot emergencies
    • Monitor stock and order office supplies
    • Ensure proper mail distribution

      • 2 years supervisory experience in hospitality
      • Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
      • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

        • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
        • We offer an excellent travel discount program.
        • Opportunity to grow, we promote from within


Keywords: Excel Hotel Group, Carlsbad , Hotel Operations Manager, Hospitality & Tourism , Carlsbad, California

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