Audio-Visual Technician
Location: Irvine
Posted on: June 23, 2025
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Job Description:
Job Title: Audio Visual Technician/Desktop Support Tech
Location: 2525 Dupont Drive Irvine, CA 92612 Duration:
Full-time/Permanent Job description Our enterprise-level client in
Irvine, California has an immediate need for an AV Technician for
Conference Room support. Please see below for full details—
Position Summary: The AV Technician is a foundational part of the
IT Services team that supports all employees. This position is
responsible for providing high quality meeting and technical
support to all users. This position will be providing Tier 1 and
Tier 2 assistance concerning the use of all aspects related to the
audio visual and conferencing needs. Core responsibilities of the
position: · This role is responsible for the support of clients,
via telephone, email, chat, and any other supported technologies ·
Provide excellent customer service concerning all aspects of
AV-related technology provided by the IT department · Use of IT
Service Management tools to track and record customer contacts ·
Strong background in troubleshooting and customer service, as well
as excellent communication skills are necessary · The individual
will effectively multitask and manage priorities in a fast-paced
setting · Experience setting up MS Teams and Zoom meetings
Highlight the day-to-day activities of the position: Required
Education and Experience: · Exposure with meeting room support ·
Ability to troubleshoot signal path for audio and video · Read and
interpret AV line drawings (signal drawings of the room
audio/visual equipment, what it is and what it does) · Strong
understanding of modern conferencing platforms · Candidates must
have clear and effective verbal & written communication skills ·
Excellent customer service experience required · Excellent
follow-through and attention to detail · Experience with Windows
and Mac computing resources as it relates to AV-related connections
· Experience with IT Knowledge Base and ticketing system ·
Experience applying ITSM best practices to Incident and Requests
management · Working knowledge in the use and support of
audio/visual equipment Qualifications · Experience: 2 years
(certificates preferred but not required) in audio visual
technology support · Technical Proficiency: Hands-on experience in
troubleshooting AV integrated technologies · Technology Skills:
Exposure to diverse technologies, such as networking, Windows,
Apple iOS, Crestron systems, collaboration tools, AR/VR systems,
and other in-room technologies · Communication Excellence: Possess
executive presence coupled with strong written and oral
presentation skills · Strong expertise with the Office 365 suite
and toolsets · Proven track record of teamwork, good communication,
and the ability to multi-task /prioritize
Keywords: , Carlsbad , Audio-Visual Technician, IT / Software / Systems , Irvine, California
