CCaaS Implementation Engineer
Location: Costa Mesa
Posted on: June 23, 2025
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Job Description:
Replace a legacy CCaaS into Amazon Connect with a profitable law
firm that's investing to become technology first This Jobot
Consulting Job is hosted by: Charles Simmons Are you a fit? Easy
Apply now by clicking the "Apply Now" button and sending us your
resume. Salary: $75 - $120 per hour A bit about us: Premier
personal injury law firm in Orange County, committed to excellence
and innovation. As we evolve, we are integrating AI-driven
solutions to enhance client services, streamline legal processes,
and optimize our business operations. We aim to be among the first
law firms built from the ground up with AI at its core. Why join
us? Flexibility to work on site, hybrid, or remote from anywhere in
the US Competitive hourly rate with potential to convert to salary
if a long term fit is determined Lead a business critical
implementation from scratch using the latest and greatest
technology Comprehensive health insurance options for individuals
and families if W-2 contract, option for independent consulting for
direct contractors Job Details The purpose of this role is to take
point on designing finishing details to an enterprise solution
implementing Amazon Connect as the primary CCaaS to replace an
existing production environment. Leveraging the latest features in
AI for voice and text, while integrating into modern CRM and Case
Management tools for a more efficient, cohesive workflow between
Marketing, Sales, and Operations of the business. Must Have: Expert
with Amazon Connect, and CCaaS from both a solutions engineering
and hands on implementation perspective Nice to Have: Python,
TypeScript Terraform, Kubernetes (EKS), Docker Interested in
hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive
work environment that celebrates diversity and all qualified
candidates receive consideration for employment without regard to
race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws. Sometimes Jobot is
required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in
a manner consistent with any applicable federal, state, or local
law regarding criminal backgrounds, including but not limited to
the Los Angeles Fair Chance Initiative for Hiring and the San
Francisco Fair Chance Ordinance.
Keywords: , Carlsbad , CCaaS Implementation Engineer, IT / Software / Systems , Costa Mesa, California
