Contact Center Operations Supervisor
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Supervisor, Contact Center
Operations.
Key Responsibilities
Oversees daily operations of contact center teams to ensure
customer satisfaction and compliance with standards
Monitors workflow and metrics to ensure adherence to performance,
quality, and efficiency standards
Provides training and coaching to direct reports and collaborates
on training materials for the contact center team
Required Qualifications
Bachelor's degree and 4+ years of related experience, or equivalent
experience
Experience in managing contact center operations
Ability to prioritize tasks and make independent decisions
Experience in training and developing team members
Knowledge of compliance requirements and operational best
practices
Keywords: VirtualVocations, Carlsbad , Contact Center Operations Supervisor, Other , Vista, California
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