Customer Engagement Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Commercial & Customer Engagement
Specialist to support a high-volume call center dedicated to
delivering exceptional service.
Key Responsibilities:
Respond to inbound calls, chats, and emails from patients,
healthcare providers, vendors, and wholesalers
Provide support related to product ordering, logistics, and
on-label product inquiries
Document interactions in CRM systems accurately and thoroughly
Required Qualifications:
Bachelor's degree in Business, Supply Chain, or related field
preferred; or 2-5 years of equivalent experience
2+ years' experience in pharmaceutical/biotech call centers or
related commercial/medical environments preferred
Experience in customer support or order-to-cash processes is a
plus
Familiarity with vaccine products or pharma/biotech is highly
desirable
Proficiency in Microsoft Office and CRM systems; contact center
telephony tools preferred
Keywords: VirtualVocations, Carlsbad , Customer Engagement Specialist, Other , Vista, California
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