Inside Sales Manager

Company: AutoNation
Location: Carlsbad
Posted on: November 17, 2023

Job Description:

AutoNation CDJR FIAT Carlsbad Position OverviewThe e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.Who Would I Interact With?This position interacts daily with Customers, Sales Associates,Sales Managers, Financial ServicesManager and support staff, just to name a few.What are the day-to-day responsibilities?

• Leading yourself and the team in a way that supports AutoNation's Vision and Mission
• Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit
• Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
• Driving the business through a high-level of involvement in the day-to-day operations
• Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
• Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase
• Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience
• Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
• Appraising vehicles for trade
• Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones
• Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory
• Assisting in managing controllable expense elements for the New and Used Vehicle Departments
• Analyzing the business to determine shortfalls and developing action plans to improve performanceHow will I know if I am successful?The performance of a Sales Manager is measured by achieving:
  • Targeted e-lead conversions to appointments
  • Targeted unit sales and gross profit
  • Targeted Associate retention
  • Targeted Customer Satisfaction IndexWhat are the requirements for this job?
    • High School diploma or equivalent
    • Proven success in eCommerce automotive sales
    • Proven leadership ability to mentor and train others
    • Ability to set and achieve targeted goals
    • Ability to drive an exceptional Customer experience
    • Demonstrated communication and interpersonal skills
    • Organization and follow-up skills
    • Experience and desire to work with technology
    • Valid in-state driver's license and have and maintain an acceptable, safe driving recordWhat are the opportunities for career growth?Our Sales Managers have a few options for career growth and development after success inthis role. Opportunities may include:
      • Used Vehicle Manager
      • Financial Services Director Company OverviewAutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.Benefits to learn more about our Benefits.Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.AutoNation is an equal opportunity employer and a drug-free workplace.
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Keywords: AutoNation, Carlsbad , Inside Sales Manager, Sales , Carlsbad, California