EDI Customer Support Specialist 50k - Excellent Benefits Package
Location: Carlsbad
Posted on: October 1, 2024
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Job Description:
GENERAL SUMMARY:
This position is responsible for customer service support to ensure
our customers' needs are met and to ensure products are delivered
in a timely manner to achieve the highest level of customer
satisfaction.
ESSENTIAL FUNCTIONS:
1. Provide customer service support by accepting, acknowledging,
entering, verifying, and confirming customer orders (including EDI
orders); expediting orders with the planning department to meet
customer requirements.
2. Primary liaison to the customer for all order, delivery and
critical issues. Requires strong customer relations and support via
direct regular contact with the customer; and visit the customer
with Sales Representative if required.
3. Process debits memos, credits memos and RMA's between customer
and company; including tracking RMAs to ensure timely returns from
the customer.
4. Act as team member and fill in for other CSR's as needed to
assure full coverage on all customer accounts.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Carlsbad , EDI Customer Support Specialist 50k - Excellent Benefits Package, Sales , Carlsbad, California
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