Customer Service Management Supervisor
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Supervisor, Customer Service
Management.
Key Responsibilities
Serve as an escalation point for employees, patients, and providers
to resolve issues
Provide coaching and training to employees in customer service and
case resolution
Oversee employee schedules to ensure proper business coverage as
per client contracts
Required Qualifications, Training, and Education
College degree or equivalent years of experience preferred
2 to 4 years of prior experience in call center, healthcare, or
related field preferred
Health insurance knowledge with both commercial and government
plans highly desired
Experience in specialty pharmaceuticals preferred
Process improvement experience
Keywords: VirtualVocations, Carlsbad , Customer Service Management Supervisor, Executive , Vista, California
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here to apply!
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